Andy Green

Member Profile

Global Managing Editor, Avaya
Basking Ridge, NJ, USA

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Andy Green is Global Managing Editor at Avaya. He blogs about contact centers and customer service at "The Wrap-Up", www.avayablog.com. Andy was a senior editor at CMP Media's Communications Convergence Magazine, where he covered the early days of Voice-over-IP. He has written about telecommunications topics for market research firms, hi-tech companies, and B2B publications.

Industry: telecommunications

Size of Business: More than 100 employees

Years in Business: 25+ years

Affiliations: none listed

Business Interests: VoIP, business phones, contact centers

Total Guide Views

1 2 4

Member Since: 04/22/2008

Overall Rating:	N/A
Guides Written:	3
Comments Posted:	2
Comments Received:	0
Favorite Guides:	0

Guides Written by Andy Green

How to Take Advantage of Intelligent Communications - 10/03/2008

Work easier with powerful telephony functions

Guide Rating: 9.2 out of 10. Saved by 0 people.

Comments Received: 4
Maintaining Customer Service without Adding Agents - 07/09/2008

Let technology reduce agent workload

Guide Rating: 8.0 out of 10. Saved by 0 people.

Comments Received: 0
Contact Center Primer for Small Business - 12/22/2008

Improving Customer Service

Guide Rating: 8.0 out of 10. Saved by 0 people.

Comments Received: 0

Comments Posted by Andy Green

How to Take Advantage of Intelligent Communications - 09/05/2008

Thanks Anita. Find Me/Follow Me used to only be found in high-end phone systems in large businesses. But now even small companies can take advantage of it. This feature work better, though, if you have digital trunks to your carrier's central office. --Andy

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How to Take Advantage of Intelligent Communications - 09/02/2008

Thanks Eric! --Andy

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