Carol Smalley

Member Profile

entrepreneur/editor/trainer/writer, Carol Parenzan Smalley
Saint Johnsville, NY, USA

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I am an entrepreneur, educator, and innovator. I am the former managing editor of several international business Web sites: CRMGuru.com. searchCRM.com, searchCIO.com, and ConferZone.com. I am the online instructor for "Creating a Successful Business Plan," offered through Thomson Learning's consortium of over 1400 colleges and universities around the world. I am a professional presenter, motivational speaker, and trainer. Additionally, I am a published author and photographer, currently working on her sixteenth book.

Industry: Arts & Entertainment

Size of Business: 1 - 10 employees

Years in Business: 11-25 years

Affiliations: Thomson Learning

Business Interests: business plans, international business

Total Guide Views

3 5 4 2

Member Since: 09/15/2006

Overall Rating:	N/A
Guides Written:	8
Comments Posted:	0
Comments Received:	0
Favorite Guides:	0

Guides Written by Carol Smalley

Coping with Seasonal Sales Swings - 05/22/2007

Strategies to help your business survive the ups and downs

Guide Rating: 9.0 out of 10. Saved by 1 person.

Comments Received: 2
Cross-Selling and Up-Selling Your Products and Services - 10/10/2006

Maximize every sales encounter to increase your bottom line

Guide Rating: 9.2 out of 10. Saved by 2 people.

Comments Received: 2
Using Mystery Shopping Techniques - 09/15/2006

Hiring secret shoppers can improve your customer service and more

Guide Rating: 9.0 out of 10. Saved by 0 people.

Comments Received: 1
Creating Great Presentations - 10/16/2006

Focus on content, design and delivery for a winning presentation

Guide Rating: 6.1 out of 10. Saved by 0 people.

Comments Received: 4
Building Sales with Telemarketing - 10/16/2006

Pick up the phone to promote your goods and services

Guide Rating: 8.0 out of 10. Saved by 0 people.

Comments Received: 0
Sales Negotiation Strategies and Techniques - 09/15/2006

Look to build long-term relations but be prepared to walk away.

Guide Rating: 9.3 out of 10. Saved by 0 people.

Comments Received: 0
Easy Sales-Boosting Techniques - 10/16/2006

Ka-ching! Ka-ching! Make the cash register ring!

Guide Rating: 8.0 out of 10. Saved by 0 people.

Comments Received: 2
Locating Great Trade Shows - 10/20/2006

Pick the right opportunity for sales and networking

Guide Rating: 7.0 out of 10. Saved by 1 person.

Comments Received: 0

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