Denise Clancey

Member Profile

President, Teledirect Partners
Boston, MA, USA

Website | Contact

I work with companies and organizations who are challenged with getting more sales and improving their customer contact. I help them get results by implementing effective telephone sales and customer service strategies. Depending on the need, I work with organizations to launch, rejuvenate, or reengineer their Telesales/Inside Sales, Telemarketing, Lead Generation, and Customer Service functions.

Industry: Consulting

Size of Business: 1 - 10 employees

Years in Business: 2-10 years

Affiliations: IMCUSA, The Commonwealth Institute, Telesales Forum, NAWBO, NAFE

Business Interests: Doing business by phone: Telesales, Telemarketing, Inside Sales, Lead Management, Customer Service, Customer Care

Total Guide Views

3 6 7

Member Since: 04/24/2007

Overall Rating:	N/A
Guides Written:	2
Comments Posted:	2
Comments Received:	0
Favorite Guides:	0

Guides Written by Denise Clancey

Motivating Your Telephone Sales and Service Teams - 07/27/2007

Compensation is great but a well thought-out incentive plan can add $$ to your results and longevity to your team.

Guide Rating: 7.0 out of 10. Saved by 0 people.

Comments Received: 3
Establishing an Effective Telesales Training Program - 07/04/2007

Techniques for a successful telesales training outcome

Guide Rating: 8.1 out of 10. Saved by 0 people.

Comments Received: 3

Comments Posted by Denise Clancey

3 "Must Do's" to Retain Your Precious Employees - 05/13/2008

Very targeted focus, Betsy. I agree with you, the words 'Thank You' are so important to the manager-employee relationship. And so often forgotten, particularly in this fast paced work world. I suggest to my clients that they get in the habit of saying 'Thank you for your contribution'. My recommendation for making it a routine? Focus on saying this each and every payday. That makes it part of your work routine and reinforces the reason an employee is working for a paycheck.

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Creating a Great Business Plan - 08/07/2007

Frances: Great guide...thanks for the valuable insights and links. I have found the One Page Business Plan to be the best template for my bp ( http:\\www.onepagebusinessplan.com ) . It is concise, thorough, and easy to understand and implement. If you want to create a plan but not be consumed or overwhelmed by one, check out this resource.

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