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Member Profile

Kevin Stirtz

Customer Service Expert, Amazing Service Guy
Minneapolis, MN, USA
Member Since: 01/13/2008
About Me:
Kevin Stirtz is the Amazing Service Guy. He is a customer service speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Kevin has spoken to thousands of people across the USA and in Europe about how to improve customer service. He has been quoted in major media such as BusinessWeek, the Boston Globe, the StarTribune, Smart Money, Chicago Sun Times and others. Get a free copy of Kevin's Amazing Service Toolkit at his website.

Industry: Professional Speaker and Trainer
Size of Business: 1 - 10 employees
Years in Business: 2-10 years

Affiliations:
National Speakers Association

Business Interests:
customer service, customer loyalty, customer experience

Total Guide Views

4 5 7
Overall Rating: N/A
Guides Written: 3
Comments Posted: 1
Comments Received: 0
Favorite Guides: 0

Guides I've Written

  1. Making a Great First Impression with Your Customers


    How to increase customer loyalty by making a great first impression.
    Guide Rating: 6.1 out of 10. Saved by 0 people.

  2. Better Customer Service


    Here are six steps to delivering remarkable service every time.
    Guide Rating: 6.1 out of 10. Saved by 0 people.

  3. Handling Customer Complaints


    How to turn complaining customers into loyal customers
    Guide Rating: 6.0 out of 10. Saved by 0 people.

My Comments

  • Thanks everyone for reading and for commenting. While I appreciate your thoughts on adding more detail, my purpose was NOT to offer a thesis on how to behave in every customer interaction. Rather, my purpose of this is to help people be aware of what happens to create a first impression. It's important to understand the process people use as they develop an opinion about us, our employees and our companies. This guide is about process rather than actual how-to steps. Furthermore, I believe most people understand the eleven ways we are judged and already know how to "do them". In my experience (which includes teaching this to thousands of people) these eleven items are, for the most part, self-explanatory. Thanks again for reading and writing. KS
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