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Member Profile
Vicky Brauner
CBL Data Recovery Technologies (Australia) Pty Ltd
Brisbane, Australia
Vicky Brauner I am the Managing Director of CBL Data Recovery Technologies Pty Ltd.
Responsible for the daily operations of CBL’s Customer Service Centre in Sydney and its Brisbane data recovery laboratory where data recovery services are performed in its clean room facility for computer users who experience data loss.
Under my leadership, the Australian operations of CBL Data Recovery Technologies have witnessed impressive growth since 2003 when the company first established a presence in Australia. Most recently, being instrumental in CBL obtaining Certificate of Supplier Endorsement for the Australian Government and ISO 9001:2000 accreditation. The occasion also secures CBL a place in the Australian IT history book as the first Australian data recovery company to achieve ISO status.
When not counseling staff or assisting customers, Brauner will be found actively promoting the CBL Data Recovery Advantage Partner Programme to the Australian channel community with a goal to drive more sales through DRA partners. Her keen business, management and people skills have also contributed to the company’s growth in the region.
Prior to joining CBL in 1997 at company’s global headquarters near Toronto, Canada, Brauner enjoyed a successful career in the tourism industry as the proprietor of her own travel agency. However, it was not until she sold her business and returned to school to study Computer Programming did Brauner embark on a career in the IT world and become immersed in marketing activities of CBL before departing Canada for Australia.
Her customer service background in the travel business has served the native of Sault Ste. Marie, Ontario well. Brauner has helped position CBL in the Australian market as a counselor to customers who call CBL panic-stricken and facing the potential loss of business-critical, valuable or sentimental data. Brauner leads by example and ensures all staff members lend an empathetic ear and voice whe
Industry:
Data Recovery
Size of Business:
1 - 10 employees
Years in Business:
2-10 years
Affiliations:
none listed
Business Interests:
100% focused on Data Recovery
 Guides Written by Vicky Brauner
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Handy FAQ Page link
http://www.sydneydatarecovery.com.au/faq.html
Q: What causes data loss?
A: A number of circumstances -
* Hardware related failures 78%
* People related errors 11%
* Software corruption or Program malfunction 7%
* Computer Viruses 2%
* Natural disasters 1%
* Other 1%
Q: How is data recovered?
A: Each project is analysed on an individual basis and only then can an action plan be developed. CBL prides itself on being unique in its approach with state-of-theart replications technology to duplicate clients’ data bit by bit. This reduces the risk of causing further damage to the data.
Q: Can all data be recovered?
A: The CBL policy of "NO DATA, NO CHARGE" means that if we can’t recover your data then you don’t have to pay. On rare occasions the damage is permanent and no data can be recovered from the media. Most times CBL can recover some or all of the data even in extreme conditions.
Q: How long does data recovery take?
A: Upon receipt of the media CBL will provide a report within 1 business day outlining the specifics of the project and estimated time. Most projects have a turnaround of 48 hours, however depending on the media damage this may take several days, even weeks.
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When asked what I would do - I mention that I would purchase all drives in the Raid as a matched set. AND on the shelf I would have 2 drives sitting (still in the matched set) for a quick replacement or in the worst case - parts!!!
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I came across an interesting quote:
Too Much or Too Little?
"There is hardly anything in the world that someone cannot make a little worse and sell a little cheaper, and the people who consider price only are this man's lawful prey.
It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that is all. When you pay too little, you sometimes lose everything, because the thing you bought is incapable of doing the thing it was bought to do.
The common law of business balance prohibits paying a little and getting a lot...
IT CAN'T BE DONE."
- John Ruskin (1819-1900)
British poet, artist and author
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If you are facing a data loss situation, what NOT to do is just as important as what to do!
Never run a program or utility that writes to or alters the problem media in any way
Do not power up a device that has obvious physical damage.
Do not power up a device that has shown symptoms of physical failure. For example, drives that make obvious mechanical fault noises such as ticking or grinding, should not be repeatedly powered on and tested as it just makes the problem worse.
Beware Do-It-Yourself (DIY) solutions and products
There are numerous Internet sites offering advice about data recovery and vendors offering DIY software solutions. Unfortunately, the advice is often incorrect or incomplete and DIY software may complicate your problems and diminish the prospects of a successful recovery. Note that there is no software in the world that can fix storage media with physical defects.
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If you are facing a data loss situation, what NOT to do is just as important as what to do!
Never run a program or utility that writes to or alters the problem media in any way
Do not power up a device that has obvious physical damage.
Do not power up a device that has shown symptoms of physical failure. For example, drives that make obvious mechanical fault noises such as ticking or grinding, should not be repeatedly powered on and tested as it just makes the problem worse.
Beware Do-It-Yourself (DIY) solutions and products
There are numerous Internet sites offering advice about data recovery and vendors offering DIY software solutions. Unfortunately, the advice is often incorrect or incomplete and DIY software may complicate your problems and diminish the prospects of a successful recovery. Note that there is no software in the world that can fix storage media with physical defects.
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FAQ's
Q: What causes data loss?
A: A number of circumstances -
* Hardware related failures 78%
* People related errors 11%
* Software corruption or Program malfunction 7%
* Computer Viruses 2%
* Natural disasters 1%
* Other 1%
http://www.sydneydatarecovery.com.au/faq.html
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